SMS Text Banking Frequently Asked Questions

  1. What is Resource Bank Text Banking?
    Text Banking gives you access to your accounts via text (SMS) messages on your phone. It's a fast, easy way to look up account balances or recent account history by sending a text command to a short code.

  2. What is Resource Bank's short code? What number do I text?
    All text messages should be sent to 96865

  3. What do I use to access Text Banking?
    Text Banking requires a mobile device that is capable of sending and receiving text (SMS) messages

  4. Can I use both Text Banking and Mobile Banking on my phone?
    Yes, you can use both options from the same phone. To do so you will need to activate each option by logging into online banking, User Services tab and click on Mobile Enroll, to enroll the services on your phone prior to use.

  5. Is Text Banking supported on my phone?
    Text Banking will work on any text message (SMS) capable phone from one of our supported carriers.

  6. Will I receive unsolicited text messages?
    No. You will only receive messages when you specifically request them with one of the Text Banking commands.

  7. Is there a charge for using Text Banking?
    No, Resource Bank does not charge a fee, however message and data rate may apply.

  8. What are the Text Banking commands?

    Function Command Description
    Balance B

    Summary of available balances for all accounts

    History H

    Summary of recent transactions per account

    Command C

    List of available Text Banking command

    Help HE

    Help content for Text Banking

    Login L

    Receive a URL for the Resource Bank Mobile Browser website (user must first activate their mobile web browser)

    Recover R

    Receive a URL and new activation code for the Resource Bank Mobile Browser website (user must first activate their mobile web browser)

    Stop S

    De-activate all Resource bank text services

  9. Are Notify Me alerts the same as Text Alerts?
    No, Text Alerts are part of our "Notify Me" feature in Internet Banking. Notify Me is personalized Email Alerts and/or Text Alerts to notify you of account status. (more info)