COVID-19 Updates

Update: January 10,2022
All locations are currently operating normal business hours. Some locations may temporarily close the lobby and only offer drive-up services through out the day due to staffing. Thank you for understanding.

Protecting the health of our clients, employees and families has been and always will be a priority. We have prepared for your in-branch bank visits. Here’s more about your new in-branch experience:

• If you are wearing a face covering, please momentarily remove it for identification purposes prior to proceeding into our locations.

• Plexiglass shield separators are at teller lines and desks so you can complete banking business safely.

• Floor signage has been installed at our entrances as a reminder to stand at least six feet away from the person closest to you. Please adhere to social distancing guidelines.

• We have been and will continue to increase the frequency of cleaning, disinfecting, and wiping down high traffic areas in our lobbies, restrooms, and conference rooms, including chairs, door handles, light switches, tables, etc. 

We can handle most branch-related items through our drive-thru. We kindly ask you not enter our buildings if:

• You have been out of the country in the past 30 days

• Exhibited a fever of 100.4 or higher in the last 48 hours

• Have been knowingly exposed to the coronavirus in the past 14 days

No matter how you choose to use our banking and lending services, know we are here for you and will do our best to accommodate your needs during these uncertain times. Here are some alternatives to in-branch or drive-thru visits:

• Feel free to request meetings by appointment, either in person or virtually.

• Discuss digital signature options for documents.

• Open personal accounts securely online.

• Download the RB Mobile app to manage accounts and deposit checks.

• Enroll in eStatements to reduce your paper mail delivery.

Update: June 8, 2020; 8:00am CST
All Branch lobbies are open for business. We still encourage social distancing and the wearing of masks. Customer capacity is limited to two clients at a time. You are welcome to make appointments, utilize drive-thru services or our suite of digital banking services for your convenience.

Update: May 15, 2020; 10:00am CST
Branch lobbies will reopen on Friday, May 15th. At this time, only our New Orleans branch will remain temporarily closed. We anticipate announcing a reopen date soon.

Update: April 2, 2020; 6:00pm CST
Resource Bank has partnered with Kabbage, an online business lender, to provide you with a digital and secure way to apply for the Paycheck Protection Program. If you’d like details, visit our the PPP tab above.

Update: March 30, 2020; 11:00am CST
Resource Bank is doing our part to flatten the curve. In order to keep you and our employees safe, we are adhering to guidelines for social distancing:

• All drive-thru services are open during normal operating hours. We can handle most branch related items through our drive thru.

• The New Orleans CBD Branch is temporarily closed. The deposit-accepting ATM is fully operational 24/7. Account officers are working remotely and can be reach by email or phone. We ask clients to use the drive-thru at the Metairie location for any other banking or lending services. (effective 3/21/2020)

• All other lobbies will be closed to the general public.

• Extension for Mobile Deposits: Mobile Deposits made before 5:00pm CST (previously 3pm) will typically be processed on the same business day. Processing days for this service is Monday-Friday with the exception of Federal and Bank Holidays.

• For special banking or lending services, please contact your account officer to schedule an appointment or discuss options for completing business.

• The SBA has a disaster loan program available to businesses in our area. For information on the SBA program and application of the program go to www.sba.gov

Update: March 28, 2020
CARES Act Overview

On Friday, March 27, 2020, the House passed—and President Trump signed into law—the Coronavirus Aid, Relief, and Economic Security Act (CARES Act) a $2 trillion stimulus package to provide relief to American consumers and businesses struggling as a result of the coronavirus pandemic.

Many of you are curious about the Paycheck Protection Program (PPP) Overview. PPP is a part of the stimulus package included in the CARES Act. The Program provides nearly $349 billion for small business cash-flow assistance through federally guaranteed loans. Loans can cover payroll support, employee salaries, rent, utilities, and other debt obligations to help America’s small businesses recover from the economic impacts of COVID-19. Loans are available for up to 250% of an employer’s average monthly payroll, with a maximum loan of 10 million dollars. We are waiting for guidance (the fine-tuning of PPP is NOT complete) from the SBA.

An eligible business can currently apply for an Economic Injury Disaster Loan (EDIL) directly through the SBA. We encourage you to visit www.SBA.gov and begin the application process. You will need tax returns for the borrowing entity, Profit and Loss Statements, and Organizational Documents to complete the application.

Once your application is completed, it is our understanding that you will be assigned a registration number for Resource Bank (or our SBA partners). Once all programs are finalized for approval, a direct deposit will be made into your Resource Bank checking account.
We appreciate your business and hope that you stay safe at this time. We are working hard to remain steadfast in our service to you. Thank you for your patience during this time.

Update: Covington, March 13, 2020: 
Resource Bank Implements Precautionary Measures Amidst COVID-19

Resource Bank considers the safety and wellness of our clients, employees, and communities a top priority. The bank is monitoring the developing situation of the novel coronavirus, commonly known as COVID-19. We have protocols to respond to pandemic events and have already implemented precautionary measures to keep our community safe.

Our facilities are well stocked with hand and surface disinfecting supplies. We are increasing the frequency of cleaning high traffic and high touch areas. Resource Bank encourages employees and clients to follow CDC and health department recommendations and have advised them to stay home if sick. We have postponed all non-essential meetings, functions, and bank events until further notice. It is our goal to minimize the risk of exposure for our staff and clients.

Resource Bank is prepared to remain operational at this time fully. We recommend clients take advantage of our digital capabilities such as online and mobile banking, digital bill pay, mobile check deposit, and online account opening. The bank has recently implemented new systems that allow for increased use of digital signature acceptance. Additionally, now is an excellent time to ensure all of your contact information is up-to-date with Resource Bank. We encourage clients to reach out and discuss options for conducting business with their account officer.

Resource Bank will continue to monitor the situation as we navigate through this unprecedented event. We are in close contact with our vendors and community officials and are ready to implement additional measures as needed. We are prepared for many employees to work remotely. We regularly test our remote-working business continuity plan to ensure all of our digital services remain fully operational. However, we currently do not believe there is a health risk at any of our facilities. The bank will communicate any operational changes via www.resource.bank and the official Facebook page.